01782 454090 | Freephone 03333 443959 hello@80-20retail.co.uk

Deputy General Manager – Leisure, Sports, Entertainment & Hospitality Venue – £22,000 – £29,000 per annum

Our client is a fast paced entertainment, sports, leisure and food variety venue looking for an adaptable Deputy General Manager that is comfortable working within a challenging and multi task environment.

If you would like to join a fun, enthusiastic and exciting business. One that offers great career potential AND you have hospitality, restaurant or leisure management experience, then this role is for you!

Job Title:

Deputy Manager

Reports To:

General Manager

Responsible for:


Duties & Responsibilities

  • To assume day-to-day responsibility for the operational management of the unit.
  • To strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service.
  • To support the delivery of the company strategy.
  • To deputise in the absence of the General Manager.
  • To undertake ownership for own training and development to grow into the future role of General Manager.
  • To assist the General Manager to ensure that the Unit is self-sufficient with regards to sickness, holidays, vacancies and any other required cover.
  • To ensure that you comply with the stipulated 3 or 4 week rolling rota.
  • To provide reception cover during off peak periods
  • Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a day to day basis, specifically:
    • Audits, Fire safety, Health & Safety, licensing
    • Stock control
    • Cash procedures
    • Any other compliance requirements, both legally and procedurally

Customer Service

  • To support the General Manager in maintaining the quality of product and unit appearance
  • To identify customer needs and promote customer recognition throughout the unit
  • To strive constantly to achieve operating standards
  • To respond to customer comments and feedback on a daily basis
  • To promote an entertaining environment that is at all times focused on customer centricity

Business Development

  • To be able to demonstrate a clear and proactive understanding of the business and be able to plan and implement short term objectives
  • Support the General Manager to produce a sales development plan which ensures sales targets are met, through the use of both Company and local initiatives
  • To support the bookings co-ordination process to maximise yield
  • To identify innovative ideas for business growth and highlight to General Manager
  • To support the analysis of the impact of all sales, marketing and promotional activity

Financial Management

  • To support the General Manager in the achievement of all unit budget targets and KPI’s
  • To maintain a process of monitoring financial targets, ensuring planning and reaction for any opportunities that arise
  • To meet specific targets as set by the General Manager and Operations Managers
  • To ensure that reporting of statistics to the support centre is timely and accurate
  • To ensure that all reasonable steps are taken to minimise or prevent loss or damage to Company assets
  • To ensure the security of all cash and stock and to maintain the safety and security of staff at all times


  • To attend and fully participate in management meetings and to cascade communication to staff members as appropriate
  • To facilitate and attend staff meetings as requested by the General Manager
  • To attend regional meetings, in the absence of the General Manager, sharing best practice with colleagues throughout the Company
  • To communicate to all external bodies as appropriate

Company Image

  • To ensure that own and team appearance is maintained to a high professional level at all times
  • To ensure that all team members are aware of all Company policies and procedures and the importance of adhering to them
  • To maintain integrity and a professional image with employees, customers, suppliers and all external bodies

Statutory Requirements

  • To take personal accountability for and be conversant with all statutory obligations
  • To ensure that teams are suitably trained, comply with and are constantly alert to all risks
  • Ensure fair and equal treatment to all individuals in line with legislation and Company policy

People Management

  • To lead by example, encouraging all team members to participate and work together
  • To delegate authority, empowering team members to take responsibility and ownership for achievement of objectives
  • To support the process of recruitment of staff in line with business needs
  • To monitor, encourage and participate towards a positive team atmosphere
  • To positively and publicly recognise success and achievement by any member of the team
  • To set relevant, fair and consistent targets and objectives for team members where appropriate
  • To provide constructive feedback to improve team performance
  • To represent and feedback staff opinions and views at a higher level
  • Ensure liaison with Human Resources Department to ensure effective people management

Training & Development

  • To implement, support, encourage and participate in the coaching, training and development of all employees
  • Ensure that all unit management support, encourage and deliver training as appropriate
  • Take ownership for own personal development and support personal development of team members
  • To support the induction process for all new starters
  • To support the promotion of a training culture within the unit
  • To support the process of statutory training in line with Company policies and legal requirements
  • To carry out appraisals for supervisors and staff members as appropriate